Shipping policy

We are committed to delivering your order quickly, safely, and transparently. The following shipping policy outlines how we process orders, what delivery options are available, and what to expect once your purchase is on its way.

• If special shipping arrangements are required, please contact our customer care team at customerservice@step2commercial.com.
• Custom orders may require additional processing time.
• Website orders ship to the Contiguous United States. For orders outside of this geography, please contact our Sales team at customerservice@step2commercial.com.
• Lead times are based on stock, order quantities and shipping location. If you have any specific questions, contact our customer care team at customerservice@step2commercial.com.
• Tracking numbers will be provided via email when the shipping process begins.
• "Shipped" is defined as carrier pick-up. Transit times are not part of the delivery promise date.
• Customers are subject to appointment requirements from the carrier. Customer is responsible for scheduling appointments. Step2 Commercial is not responsible for carrier appointment commitments.
• Customers can request no signature for delivery, but must inform the carrier for approval.
• Cancellation requests for shipped orders are subject to original and return shipping costs.
• Customer should receive packing slip and BOL, as these are considered proof of delivery.